THE REPAIR REPORT LLC · MASSACHUSETTS, USA
Privacy Policy
Version: September 20, 2026
Who we are
The Repair Report is operated by THE REPAIR REPORT LLC, based in Massachusetts, USA. For privacy questions or requests, contact help@therepairreport.com.
Information we process
We process the information you provide to create an account and use a workspace: your email address, workspace name and membership, property details and contacts, inspection PDFs, contractor quotes and invoices, repair findings and estimates, saved report versions, and requests you submit. Uploaded documents may contain information about property owners, occupants, inspectors, or contractors. Only upload information you are authorized to provide, and avoid unnecessary sensitive personal information.
How we use information
We use information to provide accounts and workspaces, process documents, organize inspection findings, prepare repair estimates and reports, manage team access, respond to requests, and operate and troubleshoot the service. Automated processing can make mistakes; review results before relying on or sharing them.
Workspace access and sharing
Members access shared workspace records according to their permissions. Workspace owners and administrators manage team access and can review workspace requests. Information is also processed by service providers that support hosting, authentication, database and document storage, automated analysis, and configured service emails. The service uses Lovable and Supabase infrastructure and automated analysis through an AI gateway. Document content and derived information may be sent to the providers performing that analysis. When you export or share a report, the copy is outside the workspace’s access controls.
Payments
Stripe processes payments in its hosted checkout. Stripe collects payment and billing details; we do not receive your full card number. We store purchase references, amounts, payment status and refund records to provide paid reports and resolve billing requests. Workspace members can see shared purchase history.
Browser storage and technical information
The service uses browser storage to maintain sign-in sessions and fictional demo data. Clearing browser data may sign you out or reset the demo. Hosting and service providers may process request and error information to deliver and troubleshoot the service. We also keep operational records associated with document processing and saved changes.
Retention and deletion
Workspace records are stored so you can return to properties, documents, pricing references, and saved reports. To request deletion or account closure, contact help@therepairreport.com. We review the request and the records involved, including any information needed for security, legal obligations, or resolving disputes. Deletion is not necessarily immediate: account records, documents, saved versions, operational logs, and backups may require separate handling. A request saved under Settings → Help & requests is visible to your workspace owner or administrator; it does not itself delete records or send a request to our public support inbox.
Your requests and choices
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, or to object to or restrict certain processing. Email help@therepairreport.com to make a request or ask about your information. We may need to verify your identity and authority before disclosing or changing account or workspace records. Do not send passwords. You can also contact your workspace administrator about records shared within your team.
Security
We use account authentication and workspace access controls. No service can guarantee absolute security. Contact help@therepairreport.com if you suspect unauthorized account access or another security issue.
Who the service is for
The Repair Report is intended for adults using inspection and property information in real estate workflows. It is not directed to children. Contact us if you believe a child has provided personal information through the service.
Changes to this policy
We may update this policy as the service or our practices change. We will identify the current version here and provide additional notice when required by applicable law.